Mosaic: Supervised Visit Program
Our Mosaic program is designed to support families in maintaining or rebuilding their relationships through visitation services. We want to provide children the opportunity to visit with the non-custodial guardians or significant family members. While we want to protect the well being of the child, we also want to honor the relationship that they have with their families. By having supervised visits, it allows the families to start building or rebuilding their attachments, while the interactions are being observed in a neutral environment. Our Mosiac program offers a child-friendly space with trained objective professional – providing an environment that is free of conflict between custodial and non-residential parents or guardians or family members.
Supervised visitation refers to contact between a non-custodial parent or family member and one or more children in the presence of a third person (the visitation monitor) who is responsible for observing maintaining the emotional & physical safety of the child(ren). While there may be many allegations made between parents in custody litigation, our focus is ensuring that children can have safe and positive contact with their parent.
When Supervised Visits May Be Needed
Supervised visits are designed to protect a child’s emotional and physical well-being while helping families rebuild trust and connection. There are many reasons the court or a family support team may recommend supervision, including:
Safety Concerns or Past Violence
When there is a history or threat of physical harm, supervision ensures a neutral, protected environment where the child feels secure.
Substance or Alcohol Use
If a parent struggles with substance use, supervised settings provide structure and support while ensuring that visits occur when the parent is stable and able to engage safely.
Extended Incarceration or Absence
After a long period apart, such as incarceration, hospitalization, or extended absence—supervised visits can help the child and parent reconnect gradually in a consistent, guided way.
Mental Health Challenges
When an adult’s mental health condition limits their ability to provide safe, consistent care, supervision allows contact while maintaining a child’s emotional safety and predictability.
Child’s Request
Older children or teens may ask that visits be supervised as they rebuild comfort and trust. Their voice and readiness are important considerations in the process.
Process to setting up Supervised Visits:
- Referral is made to our office. (Childrens Division, GAL, Judge – directly, Custodial Guardian)
- Intake paperwork and supporting documents are either mailed or hand delivered to our office. Items needed before an intake appointment can be scheduled:
- Mosaic Intake Packet
- Drivers licence or passport
- Copy of Court order or request for supervised visits
- Copy of Protective Order (if there is one)
- Recent picture of the child(ren)
- Recent picture of the non-custodial parent or family member
- Recent picture of custodial guardian
- Once intake paperwork is reviewed, if a referral is accepted, a supervisor is assigned.
- An intake is scheduled with the non-custodial parent/family member to go over guidelines, payment and questions. A second intake is scheduled with the custodial parent/guardian. Intakes with both parties are required, each party is required to pay for their session.
- Example: Biological parent 1, Biological parent 2
- Example: Caseworker/DJO, Biological Parent
- Regular, reoccurring visits are scheduled, to prevent miscommunication of “when the next visit is”
- Twice a week
- Once a week
- Every other week
- Monthly
- Visits occur
- Visit summaries are sent directly to Judge, GAL, DJO, CW or CASA, not directly to the family
At Step By Step Counseling, we understand that supervised visits can be an emotional and sensitive process for everyone involved. Our goal is to provide a safe, structured, and supportive environment where children and families can maintain connection while working toward healing and stability.
Intake Appointment & Fees
During the intake appointment, our team will review the process, discuss fees, and determine who will be responsible for payment. We ask that all fees are paid prior to each scheduled visit, this helps us remain considerate of the children involved and ensures that visit times are reserved specifically for your family.
Payments can be made by cash, debit, or credit card before the visit begins.
Fees:
- Intake Fee: $95 for each intake appointment
- On-Site Supervised Visit: $70 per hour
- Add $5 per hour for each additional child
- Supervisors may hold a bachelor’s or master’s degree (licensure not required)
- Appropriate for families needing observation and documentation with limited therapeutic involvement
- On-Site Therapeutic Supervised Visit: $95 per hour
- Add $5 per hour for each additional child
- Conducted by a master’s-level or licensed clinician (PLPC, LPC, LMSW, LCSW, or PhD)
- Designed for families who may benefit from a higher level of professional insight and clinical support during visits
Visit Summaries & Documentation
A written Visit Summary is provided at no additional cost and can be sent one time to the court, GAL, or caseworker upon request. Please note that Step By Step Counseling does not create separate reports or provide court testimony. All relevant details are included within the visit summaries. These can be sent within 24 hours of the visit, or all at once, right before court.
Cancellations & No-Show Policy
We ask for at least 48 hours’ notice if a visit needs to be rescheduled or canceled. Because our visit times are reserved exclusively for each family, any late cancellation or no-show will be billed for the full session fee.
Payment for a missed session must be made before the next visit can be scheduled.
- Intake Appointment / Orientation (Overview)
- Intake Appointment / Orientation (Detailed overview)
- During Visits (Recommendations
As mentioned, to begin using supervised visits, it’s important that an intake appointment is scheduled with our office. Tips for a successful intake appointment:
- Arrive on time – it’s important that the intake appointments begin on time and end on time.
- Cell phones and other electronics will not be allowed in. Please keep them in the car or cooperate when asked to place them in the basket by the door.
- The intake is about YOU, not the “other” parent or family member. Please do not ask about them, or talk about them, lets focus on YOU and YOUR visit!
- Read the court order or report, before coming. Important to be aware of expectations and guidelines the court has set forth for you.
- Bring all documents. Unable to have appointment with missing documents.
- Introductions to professional working with client
- Reason for referral
- Background of family
- Discussion of client concerns
- Safety plan
- Medical conditions (On going or chronic) that could effect the health or safety of those participating in the visit
- Limits of confidentiality and purpose of the “release of information” to speak with other individuals, agencies, court, etc.
- Guidelines for visits, office policies
- Details of what visits will look like
- Handout for how to prepare child(ren) for upcoming visit
- Sign service agreement
- Arrive on time / Depart on time
- Follow instructions by staff or supervisors
- No cell phones or electronic devices such as ipad, Nintendo DS, etc
- No smoking, drinking alcohol or use of substances
- No other guests, unless approved by courts
- No profanity
- No corporal punishment